The trainings for the members of the Conciliation Commissions and their supportive experts have started

On 28th and 29th of March 2019 started the first from series of trainings aimed at developing the capacity of members of the Conciliation Commissions and their supportive experts.

The trainings are conducted by project BG16RFOP002-2.005-0001-C02 “Improvement of the efficiency and effectiveness of the services provided by the Commission for Consumer Protection (CCP) to the Bulgarian enterprises” by the Commission for Consumer Protection

The trainings are two days and are free for the participants, funded by the Operational Program "Innovation and Competitiveness" 2014-2020

The first training is aimed at improving the understanding of the legal framework of the national and European regulatory framework for ADR and ODR.

During the training the participants will find answers to the following questions:

• Which are the Alternative Consumer Dispute Resolution Authorities?
• What are the requirements of the regulatory framework regarding the general and sectoral conciliation commissions and the specificity of cross-border disputes?
• What do the ADR Directive and the ODR Regulation provide?
• How to work with the ODS platform?
• What are the European ADR models?
• What opportunities does the implementation of good practice in this area provide?

This type of trainings will be conducted in the six planning regions, as follows:

• Sofia: 28-29 March2019 and 4-5 April 2019
• Plovdiv: 9-10 April 2019
• Burgas: 16-17 April 2019
• Varna: 18-19 April 2019
• Arbanasi: 22-23 April 2019
• Varshets: 24-25 April 2019

The second training concerns the procedural framework and provides themes related to topical issues in conciliation proceedings.

During the training the participants will find answers to the following questions:

• What is the order to form conciliation proceeding?
• Which are the key moments in forming conciliation proceeding?
• What are the rights and obligations of members of the general and sectoral conciliation committees, and what are their peculiarities?
• How to form conciliation proposal?
• What are the reasons for terminating conciliation proceeding?
• What are the specifics of implementing the Rules of Procedure of the General and Sectoral Conciliation Committees?

The third training will build participants' skills to negotiate and use communication techniques. It will discuss the challenges of communicating over digital communication channels and online dispute resolution.

During the training the participants will find answers to the following questions:

• What are the types of negotiations and what negotiation skills should be developed?
• Why are communication skills important in the context of digital challenges?
• What are the rules of verbal and non-verbal communication?
• What is and why is emotional and social intelligence important?
• What is the present and future of online dispute resolution?
• What are the specific techniques for working online?
• What are the advantages and challenges of online consumer dispute resolution?

Information about the timetable of conducting the second and third type of the trainings will be published on stages.